At the core of their business is the customer experience, supported by the team behind the scenes coordinating every step of preparation and delivery. With no time for tech distractions, Unimart needed a partner who understood their digital store needs and could get things done. At the same time, they wanted the convenience of monitoring and controlling everything from the comfort of their phones.
We complete an analysis to try to give the best user experience while the customer is using the app.
“Besides being a highly qualified team in the technical and UX work, they have a startup mentality which makes them very agile to execute. This does not mean that they are not organized, for the opposite, they are highly structured in all areas. From the beginning, they understood our goals and have helped us achieve them without buts or excuses. We genuinely feel that the Akurey members with whom we work on a day-to-day basis are part of our own team.”